Complaints Policy and Procedure

At CRYPTO CURRENCY GROUP LTD, we pride ourselves on delivering exceptional service. However, we understand that there may be times when our services do not meet your expectations. As part of our commitment to continuous improvement and upholding the trust placed in us, we have established this Complaints Policy and Procedure to ensure all concerns are addressed promptly, fairly, and transparently.

Your Feedback is Important

Your feedback provides us with an opportunity to understand and address any areas where we can improve. We encourage our clients and partners to share their experiences with us, whether positive or negative.

How to Raise a Complaint

If you have any concerns regarding our services, we urge you to get in touch with us directly. In the first instance, we recommend reaching out to the specific department or individual involved. For instance, if your matter pertains to our trading platform, Patrick Simons would be your point of contact. You can email him directly at Additionally, you can connect with Patrick on Twitter, Instagram, and Pinterest.

For matters related to our trading analytics, John Smith is available to assist and can be reached at

Paul Jones oversees our client relations and can be contacted at for any related concerns.

For issues regarding our technical infrastructure, please get in touch with Tony Graham at

If you are unsure about whom to contact or if you believe your complaint hasn’t been resolved satisfactorily, you may email our main team at or use the contact us page.

Our Commitment to Addressing Your Complaint

Upon receipt of your complaint, we will:

  • Acknowledge your complaint within two working days.
  • Carry out a comprehensive investigation, ensuring we understand all aspects of your concerns.
  • Aim to resolve your complaint within 10 working days. In cases where this timeline cannot be met due to the complexity of the issue, we will keep you informed of the progress.
  • Provide a full response, detailing the outcome of our investigation and any actions taken.

Key Policies and Statements

We strive for transparency and integrity in all our operations. As part of this commitment, we maintain a suite of policies and statements designed to provide clarity and insight into our business practices:

If, after the resolution process, you feel your concerns have not been adequately addressed, we encourage you to use external avenues for resolution. External regulatory bodies can provide additional guidance and intervention if required.

We value our relationship with each of our clients and partners. By ensuring open communication and a robust complaints-handling process, we hope to strengthen our bonds of trust and collaboration. Your satisfaction is of paramount importance to us, and we remain committed to upholding the highest standards of service and integrity.

Thank you for choosing CRYPTO CURRENCY GROUP LTD.